Holiday Inn Express Syracuse Airport by IHG

My son and I use to come here all the time just to spend the night in the winter so we could use the pool for a lil something different. We haven't been able to do it in a couple years so this was a big treat for us. We love what has been done to the facility everything looks and smells so fresh no smoking smell new furniture and paint. Showers big and the shampoo and conditioner are amazing!! And u can't say that about many hotels.

I liked that the place was all remodeled and brand new. Everything was clean and tidy. Breakfast was enjoyable and staff was friendly. I would definitely stay there again.

When we arrived, we were greeted by Danielle, the friendliest, most professional and helpful front desk manager I have encountered at a Holiday Inn. She talked to my grandson about the pool, she offered us the shuttle services to the airport, she made sure we got a quiet room, and since the vending machine would not take my card, she offered us a bottle of water. After having stayed at other hotels around the area in Syracuse, this one is the one we would come back to for sure.

I think the woman who was serving the breakfast and restocking should not be touching food with her bare hands. That is the only one thing I saw in this hotel that I truly thought was disgusting. Everything else was fine. Have some manners and don’t touch peoples omelettes with your bare hands. I seen you do it.

Staff at this location were wonderful! From checking in to the shuttle drivers they could not have been more accommodating! My flight was delayed and I missed my connection. Booked your hotel and then called to ask if the shuttle could pick me up. Driver asked if I had eaten and suggested a restaurant. I should add that having a microwave and refrigerator In the room was great. Most hotels do not have both. I cannot say enough about how kind and helpful your staff was.